How is this different from submitting a support ticket with my host or a WordPress support company?

Probably yes. If it’s a WordPress problem, or a connected resource, reach out and describe it. I’ve handled everything from obscure plugin conflicts and Elementor breakdowns to DNS misconfiguration, SSL errors, email issues, database corruption, and migration failures. If it’s outside what I can fix, I’ll tell you immediately and you won’t be charged.

When you book with me, you get me, Casey Whitcher, directly. Not a ticket routed to whoever’s available on a global team. I’ve been building and repairing sites for 25 years, and since 2023 I’ve been recognized as a top WordPress tutor on Wyzant working one-on-one with business owners and developers. There’s no offshore handoff, no scripted troubleshooting tree, and no one-size-fits-all response. Just a US-based expert who knows WordPress inside out, accountable to you for the outcome.

Yes — full transparency is built into how I work. You can watch live as I diagnose and fix the issue, and I explain what I’m doing and why as I go. You’ll leave the session knowing what went wrong, what was fixed, and what to watch for going forward. If you’d prefer not to be present live, I offer a recorded session option with a full walkthrough video delivered after the fix.

The more you have ready, the faster we can move, but don’t let missing information stop you from reaching out. At minimum, having your WordPress login credentials and knowing where your site is hosted is enough to get started. I’ll walk you through anything else we need during the session, including how to find your hosting login, FTP credentials, or domain registrar access if needed.

If you’ve delt with Customer Support through your host, you already know the answer to this. With a ticket, or phone call to a first tier advisor, you describe the problem, wait for a response, answer follow-up questions, wait again, and hope whoever picks it up understands your setup. With this service, you get a live video session with one expert who looks at your actual site, diagnoses the real problem, and fixes it while you watch. No back-and-forth. No waiting. No scripted responses. Most issues that would take days through a ticket queue are resolved in a single session.

Yes — WooCommerce emergencies are a specialty. Whether your checkout is broken, orders aren’t processing, payment gateways have stopped working, (stripe, authorize.net, paypal etc) or a plugin conflict has taken down your store, I can diagnose and fix it during the session. Every hour your store is down costs you sales, so WooCommerce issues always get priority attention.

Yes. Hack recovery and malware removal are among the most common emergencies I handle. This typically involves scanning site files and the database for malicious code, removing infected files, reinstalling clean copies of WordPress core, and identifying how the breach occurred so it doesn’t happen again. I’ll walk you through every step live.

Yes, this is one of the most common emergencies I handle. A completely unresponsive site, white screen of death, or locked-out WordPress dashboard often means the fix happens at the hosting level first via cPanel, SSH, or your host’s file manager. I’ve worked on sites hosted on GoDaddy, SiteGround, WP Engine, Cloudways, Kinsta, Bluehost, Ionos, and more. You don’t need WordPress to be working for us to get started.

Yes. I’ll only ask for the specific access needed to diagnose and fix your issue, typically WordPress admin credentials and, if necessary, hosting panel or FTP access. Everything happens over a live, recorded video session so you can watch every action I take in real time. You’re never left wondering what was done to your site.

If I’m unable to resolve your issue, you don’t pay anything. The no fix, no charge policy is unconditional. I don’t bill for time spent on a problem I couldn’t solve. You’ll get an immediate refund before the call ends so you’ll never be left with a lighter wallet and a broken site.

Emergency WordPress support is a flat $199 per session if you book a time on my calendar. If you need immediate help, and I’m available, it’s a flat rate of $499. Most issues are fully resolved within that session. If a fix turns out to require significantly more time or complexity, I’ll explain exactly what’s needed and get your approval before continuing, there are no surprise charges, ever.

I respond to emergency requests the same day, typically within a few hours during business hours (Monday–Friday 6am–9pm CT, Saturday 10am–4pm CT). When you submit the form or reach out, you’ll receive my direct contact number to text me if it’s an emergency. If I have an opening sooner than the next available booking slot, I’ll get you in faster, sometimes immediately.

We study your market competition and search trends in your area. Then we create a plan that helps local customers find you trust you and choose your business.

It’s the process of improving your profile so it ranks higher in local searches. We optimize your photos descriptions posts products and keywords to help more local customers find and choose your business.

Yes. Google Business Profiles are completely free and one of the best tools for local visibility. Their value increases greatly when managed consistently and updated with the right content.

We use both hands-on and automated methods to help you get more real reviews from happy customers. You can start with simple steps like adding a QR code at your register on your clipboard or even on your shirt so customers can leave a review right away. We also share proven phrases that make it easier to ask for reviews in a natural way. For even better results our automated system follows up with customers after a job or purchase sending them a direct link to review your business from their phone or computer. This combination makes it simple for customers to share their feedback and helps your business build trust online.

A Google Business Profile is a free listing that helps your business show up in Google Search and Maps. It displays your name address hours website and reviews. It’s one of the most important tools for local marketing. When managed well it can bring in steady leads and visibility for your business.

Technically yes but you should never do it. Buying reviews breaks Google’s rules and can seriously harm your business. We’ve seen companies lose their listings entirely. Real reviews from real customers are the only safe and lasting way to build trust. We’ll help you earn them the right way.

Absolutely. It’s often the first thing people see when searching for local services. A well-optimized profile can bring in calls visits and new leads every day. If it’s not managed correctly results can be limited especially in competitive markets which is why optimization is key.

You do not have to. You can learn the basics and work the plan yourself. Most busy owners choose a partner so they can focus on sales and service while results build. We offer both do it with you training and done for you management so you can pick what fits.

Prices vary by scope and market. In Chicago competitive categories usually require a structured plan. Our pricing is transparent. The 3 month Local Lift plan is $897 per month. After that you can continue at $199 per month or manage in house with our training and templates.

Clicks from organic search are not billed like ads, but SEO is not free. It requires time, tools, and expertise to earn and keep rankings. Many businesses pair SEO with paid search for faster data and coverage.

For our Chicago Local Lift Method Plan, expect $897 per month for 3 months to establish rankings and momentum. Ongoing growth is optional at $199 per month with add ons available for reviews and press releases. Technical upgrades are scoped by need.

Yes. Local SEO is one of the highest ROI channels for service businesses in Chicago because buyers search with intent near you. Showing in the local pack and Maps drives calls today and builds durable visibility over time.

Yes when your goal is measurable leads, calls, and foot traffic. Local SEO has many moving parts like Google Business Profile optimization, citations, reviews, on page signals, and local links. A focused partner can move faster, avoid costly mistakes, and compound gains across Chicago neighborhoods. Our clients see ranking movement in 30 days or we work free until you do.

Create helpful content use local keywords in the right places make your site fast earn quality backlinks and keep your Google Business Profile active. The key is consistency and ongoing improvement.

You can handle some basics like writing good content and keeping your site updated and it’s helpful to understand the core principles. However professional SEO saves time and gets faster long-lasting results that are hard to achieve alone.

Generative engine optimization helps your business show up in AI-powered search tools like ChatGPT and Google’s AI results. It focuses on creating clear helpful content that AI systems can understand and recommend to users.

SEO helps your business appear when people in Elgin search for your services. That means more local visitors more calls and more customers choosing you over competitors.

Backlinks are links from other websites that point to yours. They tell Google that your site is trusted and valuable which helps your rankings improve. Not all backlinks are equal and we help you understand which ones matter and how to earn them safely.

Our SEO packages are customized based on your goals. Services can include keyword research on-page optimization content creation link building and Google Business Profile management. Every part is designed to increase your local visibility and drive more leads.

Both. Sometimes a redesign is the right call; other times a targeted optimization of your existing site is enough. We’ll give you an honest recommendation after reviewing what you have.

We build every site with foundational SEO baked in, proper structure, local schema, fast load times, and a Google Business Profile strategy. We don’t just hand you a pretty site and wish you luck.

Absolutely, we serve clients across Chicago, nationally, and even in a few other countries. But if you’re a local Elgin area business, we’d love being able to connect in person to better understand your business and provide the most value.

Most projects launch in 2–8 weeks. We also offer a 48-Hour Launch option for businesses that need to move fast.

Every project is different, prices can vary greatly for small business websites that we build from $500 to $15,000 depending on scope, features, and goals. We offer transparent pricing and flexible options, including subscription-based plans for businesses that want a lower upfront cost.

Yes. We build e-commerce websites that are easy to manage and make it simple for customers to browse and buy whether you sell a few products or hundreds.

We have built websites on more than 20 platforms over the years. Today we primarily use WordPress because it offers the best blend of flexibility customization SEO strength and security.

Website pricing depends on the size and features of your project. We provide custom quotes and every design includes a solid SEO foundation and mobile optimization.

We’ve built websites for local businesses contractors medical offices retailers and more. Each site is designed to bring in leads and reflect the client’s unique brand.

We use AI every day as a tool to help us work faster and smarter. It’s great for research and ideas but it can’t replace the creativity strategy and communication needed to understand your business and turn your goals into a live high-performing site. Websites need human insight and ongoing attention to keep improving. We use AI to assist not replace the personal approach that makes your website successful.

You can but those tools have limits. They often look nice but can be hard to update lack flexibility and don’t perform well in search or lead generation. A custom-built site from CW Dynamic is built to grow your business not just look good online.

Yes. We’ll help you choose a domain that’s easy to remember fits your brand and helps your business show up in both local and AI search results.

Yes. We offer website care plans that include updates backups security checks and performance improvements. This keeps your site safe fast and working to attract new leads every day.

Yes but we recommend using our managed hosting for better speed security and support. It keeps your site running smoothly and helps boost your search rankings.

We work with small to mid-sized local businesses that want more leads and sales. Our clients include contractors home service companies medical offices and local retailers. If your business depends on local customers finding you online we can help.

We can review your website for speed search visibility and user experience. Many sites look fine but don’t actually generate profit. We’ll show you what’s working what’s holding it back and how to improve it so it drives more leads.

Not the kind you can buy and tweak. We never use pre-made themes or cookie-cutter templates that limit what your site can do. Every CW Dynamic website is built from the ground up using professional tools. We use builders and custom WordPress frameworks to design unique layouts that fit your business perfectly. This approach gives us full control over every detail so we always know how to update fix and improve your site as your business grows. While all modern websites use some base structure like HTML or WordPress your site will be one of a kind.

We start by learning about your ideal customers what they need and what problems they are trying to solve. Then we design a website and marketing strategy that speaks directly to them. Our mix of smart design search optimization and local marketing helps your business appear where your customers are already looking. Every part of your website and campaign is built to earn trust and guide visitors to take action. The result is more qualified leads and real sales growth.

It depends on where your business is starting and what goals you have. We always look for quick wins that can make a difference within the first few weeks while building a foundation for long-term success. Most of our clients see a strong and steady return within the first few months. Every campaign is tracked so you can see exactly how your leads sales and revenue are growing. Our goal is to make sure your investment pays off in real measurable results.

We use tools like Google Analytics Google Search Console and other advanced tracking systems to see how people find and use your website. These tools show who visits what actions they take and which marketing efforts bring the best results. We can also create detailed reports that help you see exactly what is working so you can make smart decisions about where to invest your marketing budget. Everything we track is focused on helping you get the most value and growth from your marketing.

Absolutely. Your domain name belongs to you and we make sure it stays that way. We can help you connect it to your new website or transfer it if needed. If you prefer we can also manage it for you so you never have to worry about losing it due to an expired credit card or missed renewal. Protecting your domain is important and we take that responsibility seriously to keep your business safe online.

We start by learning about your business goals and challenges. Then we review your website and online presence to see what’s working and what can improve. You’ll get clear honest feedback and a plan to help you get more leads. There’s no pressure or sales pitch just helpful advice you can use. If we’re not the right fit we’ll point you in the right direction.

Our leadership has been designing websites professionally since 1998 and CW Dynamic has been in business since 2019. We’ve been helping companies grow online for nearly 30 years. Our team blends experience in design marketing and technology to deliver real results for local businesses.

We keep things simple and transparent. You can choose from flexible payment plans that fit your budget. Most projects have an upfront design phase and optional ongoing marketing or maintenance plans. We explain every cost clearly so there are no surprises.

Yes. We can handle renewals DNS settings and security so you don’t have to worry about the technical details. You always retain full ownership and can transfer your domain anytime. We’re happy to provide written documentation to confirm your rights.